This unique two and a half day course is designed for people who spend much of their time solving problems, such as maintenance and work-team employees. The course gives individuals the skills to solve and prevent problems consistently and effectively, and far faster than the "shotgun" approach. The course focuses on case studies to give students multiple opportunities to hone their skills. It is recommended that this course be included early in any curriculum so employees can combine these troubleshooting techniques with their technical skills as they are developed to logically solve problems.